Individual Acceptance of e-Government: A Literature Review

نویسنده

  • Tony Dwi Susanto
چکیده

In order to develop more acceptable e-government services, government needs to understand the factors influencing citizens to use the services. This paper reviews prior studies on acceptable e-government services and accepting users of e-government services. Demographic characteristics of the users, the impact of culture, and the psychological factors for using egovernment services are discussed. By understanding and measuring the adoption factors, government may predict acceptance of a new e-government service, evaluate an existing e-government service, and improve acceptance of the service by defining and running management strategies.

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تاریخ انتشار 2013